Privacy Policy

Spry Companions: Veterinary Orthopedic Specialists (“Spry Companions”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the SpryCompanions.com website (the “Site”). This policy also outlines your rights under the Colorado Privacy Act (CPA) and other applicable laws. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1.1 Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

1.2 Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

1.3 Data from Social Networks
User information from social networking sites, such as social media sites including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

1.4 Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

1.5 Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

1.6 Data from Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

2. Use of Your Information

  • Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
  • Create and manage your account.
  • Process your transactions and deliver the services you request.
  • Email you regarding your account or order.
  • Provide customer service.
  • Send you administrative information, such as updates, security alerts, and support and administrative messages.
  • Understand how our services are used so we can improve them.
  • Develop new products, services, and offers.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Solicit feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.
  • Enable user-to-user communications.
  • Enforce our terms and conditions and other agreements.

3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our terms of use, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

3.2 Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.3 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.4 Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

3.5 Interactions with Other Users
If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, and following blogs.

3.6 Online Postings
When you post comments, contributions, or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

3.7 Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

3.8 Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

3.9 Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.

4. Colorado Privacy Rights
If you are a resident of Colorado, you are granted specific rights regarding access to your personal information under the Colorado Privacy Act (CPA). These rights include:

4.1 Right to Access
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.

4.2 Right to Correction
You have the right to request that we correct any inaccurate personal information we maintain about you. Upon receiving a verifiable consumer request, we will use commercially reasonable efforts to correct your personal information as requested.

4.3 Right to Deletion
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

4.4 Right to Opt-Out of Sale
You have the right to opt-out of the sale of your personal information. We do not currently sell personal information as defined under Colorado law. However, should that change, we will update this Privacy Policy and provide a mechanism for you to opt-out of the sale of your personal information.

4.5 Right to Non-Discrimination
We will not discriminate against you for exercising any of your Colorado privacy rights. Unless permitted by Colorado law, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

5. Exercising Your Colorado Privacy Rights
To exercise the access, data portability, correction, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you, or someone legally authorized to act on your behalf, may exercise these rights.

6. Verifying Your Request
We may request certain information from you to verify your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We will only use personal information provided to verify that you are the proper requesting individual.

7. Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

8. Opt-In and Opt-Out Rights

8.1 Opt-In Rights
Certain information collection and sharing activities require your express opt-in consent. These activities include:

  • Sharing your personal information with third parties for their direct marketing purposes.
  • Collecting sensitive personal information (such as health information or financial data) beyond what is necessary to provide our services.

You can opt-in by explicitly providing your consent when prompted on our Site or by contacting us using the contact information provided below. SMS opt-in or phone numbers for the purpose of SMS are not, and will not be shared

8.2 Opt-Out Rights
You have the right to opt-out of certain uses and disclosures of your personal information. Specifically, you can opt-out of:

  • Receiving marketing communications from us. You can opt-out by following the unsubscribe instructions included in each marketing email or by contacting us directly.
  • The sale of your personal information. As stated above, we do not currently sell personal information. Should this policy change, we will provide a clear mechanism for you to opt-out.

9. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any changes by updating the “Effective Date” of this Privacy Policy and posting the updated Privacy Policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued access or use of the Site will acknowledge your understanding of and agreement to such updates.

12. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

13. Contact Information
If you have any questions or comments about this Privacy Policy, your rights under Colorado law, or the practices of this Site, please contact us at:

Spry Companions: Veterinary Orthopedic Specialists
7100 S Clinton St
Centennial, CO 80112
info@SpryCompanions.com
720.594.1030